Travel Partner Connect is our front-line expert supporting customers on escalated issues. Our Specialists are customer service experts, able to build relationships and trust through problem-solving. This role will support all products & solutions via chat, phone, and/or other media in line with the defined support process and tools and with a strong focus on delivering service within or exceeding the agreed service levels and ensuring high first-contact resolution rate and fast problem solving due to own experience, advanced skills, and knowledge.
Responsibilities:
- Delivering outstanding customer support through, email, chat, and phone, to internal and external customers
- Taking ownership of customer issues to discover root causes, solve their problems, and provide feedback to your manager on product and policy gaps
- Learn new product information, promotions, and discounts as updated.
- Testing the newest features and products before they go live to our customers, providing feedback, and sharing suggestions
- Carry out any reasonable task to ensure the operational effectiveness
- Bachelor degree in any Major
- Good command of English
- Knowledge of the Travel or Customer Service industry
- Previous experience in providing operational support to end-users
- High level of computer literacy including software, hardware, automated call logging systems, and communications operating principles
- Ability to relate to customers having both a wide and limited knowledge of computing and the company's products and services
- A positive attitude, ready to offer help and support in a friendly and professional way
- Experience providing customer support and ability to navigate customer issues and internal tools seamlessly
- An excitement to help customers find solutions and learn about our product to identify their best experience
- Willing to work in shifting mode (24/7) includes public holidays.
- Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang
Our aim at ATI Business Group in working with our Clients, is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand.
ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 700 employees providing services to our clients across the globe.
ATI Business Group