Do you want to further develop your career? Join us! This is an excellent opportunity to join our Sales & Marketing team. We are the most successful logistics organization, looking for a National Key Account Manager - Japan Development.
YOUR ROLE
Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts at a country level. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.
YOUR RESPONSIBILITIES
- To directly manage Key Account(s), in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.
- To ensure understanding of all customer organizations and decision making processes.
- To negotiate rates with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU's
- To ensure compliance with the company's sales management processes and systems and ensures correct and timely updates in the customer relationship system (CRM)
- To monitor monthly performance against set targets, and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting).
- To ensure that account plan(s) are in place based on the Key Account Planning Process and template, and are signed off by the respective sales manager.
- To effectively hand over and transition new business into operations to ensure that customer requirements and the company's commitments are met.
- To conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.
- You will play a key role in the customer engagement cycle focusing on delivering profitable growth while leading the transformation across a dynamic industry + fast growing market. Your day will be varied as your projects are all unique with much of your time focused on the earlier stages of the Customer Engagement Cycle.
- Start your day by attracting new business opportunities. What businesses would be an ideal fit in your vertical? Pursue projects + provide leadership for our teams with a laser focus on a delivering customer specific value propositions. Then manage relationships with both customers + internal stakeholders to ensure readiness for business closure + successful onboarding.
- During the day, follow up with your team to ensure that new customers are being on-boarded in compliance with our internal processes + that we are delivering as promised to our customers. On a regular basis, consult with key stakeholders + customers to review progress, ensuring a focus on continuous improvement + high customer retention rates. Finally focus on evolving our customer relationships, forming trust + deeper relationships to enable new opportunities.
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
knjkt.hr@kuehne-nagel.com
Hera Setyowati
Kuehne+Nagel