Work you will do
The Artificial Intelligence & Data team (AI&D) leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy, Growth & Innovation portfolio helps clients transform their business by architecting organizational intelligence programs and differentiated strategies to win in their chosen markets.
This role sits within the Artificial Intelligence & Data team of Deloitte Southeast Asia, which encompasses data, analytics and cognitive automation (CA). As a consultant in this group, you will deliver our Intelligent Automation solutions: robotic process automation, intelligent character recognition, chatbots/virtual assistants and artificial intelligence.
Primary responsibilities include:
- Analyzing and understanding the business processes before identifying and communicating the technical software requirements.
- Configuring new automated processes and objects using core workflow principles that are efficient, well- structured, maintainable, and easy to understand.
- Support existing processes and implement change requirements as part of a structured change control process.
- Ensure communication within Deloitte's network of Intelligent Automation experts on typical process, methodology, tools and RPA principles.
- Troubleshoot the RPA configuration settings and resolve issues
- Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution
- Approaches development from a modular point of view, ensuring reusability and ease of maintenance
- Configure/develop in accordance with best practices ensuring a reliable and hardened automation
- Maintain documentation according to firm standards, best practices, and standard operating procedures
- Identify issues escalated by L1 to be escalated to L3 or Involve the application team for resolution
- Alert Monitoring, Reporting and Escalations
- Monitor the robot logs, Virtual Machine alerts and notify the concerned team and process the requests from the end-users to level 2 and level 3 support engineers
- Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
- Monitor, Troubleshoot and fix & integrations between RPA & Managed nodes/echo systems
- End-user Trouble Tickets / Issues
- Resolve End User issues related to Robotics processes escalated by L1
- Provide workaround solutions where possible for business continuity
- Document new issue as the knowledge base
- Update knowledge base from incident tickets to perform L1 handover activity
- Liaise with the L3 Support team for patches related to RPA Orchestrator and design tools.
- Escalation and Interaction with the CoE team in case of any platform instability (RPA)
- Continuous enrichment of Monitoring to avoid any incidents and gaps
If you are someone with:
- Bachelor or Masters' Degree in any relevant discipline.
- Minimum 4 years of working experience as a Software Engineer or Software Developer.
- Mastery of one programming language: C, Java, .Net, Python.
- Driven, tenacity, client-focused, results-oriented with proven demonstration of sound business acumen, teamwork and leadership qualities
So what are you waiting for? Join the winning team now.
Due to volume of applications, we regret only shortlisted candidates will be notified.
Requisition ID: 93861
In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.
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