Responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Confirm all event related information with clients
- Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
- Organize convention bookings and social events from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
- Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
- Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
- Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
- Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
- Follow departmental policies and procedures
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:
- Previous leadership experience within a similar role required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all time
- Excellent written and verbal communication, organizational and problem solving skills that allow you to manage and maintain business relationships.
- An ability to work under pressure while maintaining a sense of poise and professionalism.
- A can-do, positive attitude that enables, empowers and inspires others.
- An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
- A desire to learn and grow and a fast paced, challenging, exciting environment
- Other tasks as assigned
Accor