Purpose/ Mission
Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and Leading the execution of effective and efficient store operations
Accountabilities
Primary Responsibility
- Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
- Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment
- Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
- Understands the behaviour and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
- Actively monitors customer satisfaction and feedback systems to drive continuous improvement
- Leads service by example and ensures highly visible and effective customer service management at all times
- Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
- Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
- Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
- Ensures store team compliance with all store policies and procedures
- Drives continuous improvement in stockroom processing and replenishment procedures
- Minimizes loss by ensuring all loss prevention procedures are followed
- Provides suggestions and ideas on ways to improve systems and processes
- Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
- Works with the Manager, Retail to identify strong performers with potential for growth
- Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
- Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
- Actively collaborates and shares best practices to drive team performance
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- To observe both global and local policies and procedures in all dealings;
- Support APAC changes and directions;
- Perform other tasks as may be assigned from time to time
- Functional: Minimum 2 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility. Intermediate numeracy and literacy and advanced verbal communication skills
- Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
- Education: Related University Degree or 3-year Diploma
- Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
- Language skills: Good command in oral and written Bahasa Indonesia
- Intermediate English in oral and written
- Other Presentation Skill
Adidas