- Perform continuous monitoring on Agency Management
- Accountable for regular audit of agency operational, weekly checking and monthly checking list
- Accountable for compliance with local regulatory and/or banking association guidelines and requirements
- Accountable for compliance with operational risk, against money laundering guidelines, reputational risk, treating customer fairly policy and local regulations on collection activities including customer data privacy
- Accountable for Agency Collection compliance to the Group Code of Conduct
- To support business financial by minimize credit risk and credit loss
- To support business financial by maintain cost within budget
- Identify and observe post charge off accounts in order to gives feedback on customer behaviour
- Ensure proper execution of defined strategy in the Agency management process
- Contribute to design and to end Collection Agency process to improve efficiency and effectiveness of collection process
- Ensure Collection Agency policies and procedures are complies with Group Policy and Standards
- Monitor daily, weekly and monthly basis tracking of MIS and Agency Performance
- Accountable for closing all Policy &/or Process Standard gaps within agreed timelines.
- Review and ensure that daily, weekly & monthly agency checklist are accurate and prepared in a timely manner.
- To guide, train and manage direct report in performing tasks as per their job description
- Oversee day to day capacity planning & forecasting, in accordance with Group Collection Standards new point Maintain and monitor Tele collectors to ensure that adequate resources are in place to execute Collection strategies, and deliver daily, weekly & monthly recovery goals.
- Work closely with other units within Credit Department and other stakeholders outside Credit Department to support overall credit and business initiatives and strategy
- Maintain an organization structure that is aligned with the Group Collection Standard
- Oversee career development plans of key resources to assure the robust succession planning and to build a healthy talent inventory
- Encourage and promote an active training and learning Collection environment to facilitate excellence in performance, through motivating Collection staff.
- Ensure account under Agency are well managed and full coverage
- Ensure customer complaint well managed and solved in timely manner
- Maintain collection cost is within budget
- Ensure compliance within Group Policy, Local regulatory and Group Code of Conduct
- Comply with the FADP regulatory.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Other units within Credit Department and other units outside Credit Department (i.e Business, Legal and Compliance)
- Always aware of the issue which informed Country, Group of Risk and cascade to team
- To fully aware with Group Policy and Standards on regulatory requirements for prevention of money laundering, Gift and Entertainment Country guideline
- Implant the brand promise and values more deeply within the Bank
- Excel
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Standard Chartered