Working Arrangement Hybrid
Job Description
The opportunity
Reporting to the Claim Medical Advisor, this position provides unified training development across claims and identifies skill gaps within claims team as a whole. The position is dedicated resource as full-time coach.
Responsibilities
- Provide medical subject matter expertise on case management, incl. in case conferences
- Monitor quality of services from medical service providers
- Provide some medical mentoring/ coaching to claims analysts & Case Monitoring Team, including similar work supporting by vendor partners (TPA included)– flag any significant skill gaps to training coach
- Lead training to upskill new and existing staff, and monitor effectiveness of training to enhance as relevant
- Own tracking of capability and certification levels across Claims
- Monitor effectiveness of training framework and enhance as relevant
- Support technical specialist in technical aspects across Claims
- Supporting education to parties outside claim team, including to Distribution’s trainer, customer education program, other departments.
Education
- Graduation from an accredited medical school with an M.D.
- Indonesia local practicing experience is preferable
- Good understanding of underwriting/claims protocol and philosophy
- FLMI, FLHC/ALHC, FALU/AALU and/or CLU would be assets
- Strong background in technical and medical research with technical writing skills.
- Maintains commitment to goals, measures own work to track progress, while identifying and resolving challenges.
- Team player, passionate, matured and independent in driving and handling counterparts.
- Strong communication, presentation and training skills.
- 5-10 years of insurance medicine experience working for life & health insurers, reinsurance or related businesses, and is registered with the Medical Council of Indonesia (Surat Tanda Registrasi)
- Ms. Office
- Bahasa Indonesia
- English
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture
We create opportunities to learn and grow at every stage of your career. * Continuous innovation
We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
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