Principle Duties & Responsibilities:
- Coordinate all related parties involved in implementation of new products or new partnership. Execute tasks within PD Operation, Analytic and Services area such as report development, process flow, and SOP
- Manage PD internal project deliverables to agreed specification document and monitor the process against plan
- Coordinate PD internal resources for project implementation.
- Coordinate PD internal users and, Operation, customer care, CSFS, Project Management/Agile Delivery Team and IT team to define User Story/Business requirement that mutually agreed, translated to application and operational requirements.
- Produce and administer Project/ Initiatives documentations such as Project timeline & progress update, Business Requirement Documents, UAT documents, Minutes of Meeting, Update Report, etc.
- Identify and communicate risks associated with the project and mitigate the issues.
- Facilitate Plan Do Check Action (PDCA) cycle process in PD Projects
- Monitor outstanding initiatives under PD operation, update initiative status, initiate warning for lagged initiatives.
- Provide regular report to PD Operation and related parties to update on relevant issues Ensure smooth communication within the Team. Communicate with line manager for unsolved problem, to finding solutions
- Ensure customer orientation is the basis for every approach.
Qualification
- Bachelor’s degree from reputable university
- Having good sense of Business Analyst in SDLC/ Agile development, experience with SQL Server – Power BI, database concept and report automation.
- Strong analytical and inter-personal skill
- Good problem-solving skill
- Action-oriented and customer oriented
- Minimum 2 years experiences in Report Automation within Sales Operations Area or IT in life insurance industry is advantageous.
- Or 2 years in Project Management or Business Analyst role in with agile development
- Good command in English
- Computer literate, capability to use office suites applications is a must
- SQL or database knowledge, Power BI, Power Query or Project Management experience is an advantage
- Capability to analyze requirements (Business logic, SOP & process flow)
- Project Management
Prudential