- Develop and manage client portfolios
- Sustain business growth and profitability by maximizing the value
- Analyze customer data to improve customer experience
- Provide technical support to customers or provide training on their products
- Help customers plan and understand the best ways to utilize products based on the customer’s business needs or business plans
- Establish policies the entire staff can adhere to so all customers receive the same quality of service.
- Streamline and improve onboarding processes
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between clients
- Handle and resolve customer requests and complaints
- Minimize customer churn
- Aid in product design and product development
- Manage and supervise the Customer Success Team
- Proactively maximize upsell opportunities from existing Client portfolios
- At least 4-5 years of Customer Success (CS) experience
- At least 1-2 years of experience as a CS Manager / Team Lead
- Bilingual: Proficient in English and Fluent Bahasa ID
- Demonstrated experience in handling Enterprise and Mid-Market clients (ID-based and overseas)
- Strong knowledge of Customer Success processes
- Lead by example in current or past role/s
- Competitive net salary and generous incentives/bonuses
- Company private insurance
- Remote work (WFH) with flexible working hours
- Team building activities
- Dynamic and fun working environment
Gohire