Job Category Event Management
Location The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Demonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service during events by training and developing staff and executing the requirements of events based on standards. Drives customer satisfaction and capitalizes on revenue during the event phase of a function. Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.
Managing Banquet Operations
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws, as they relate to an event.
- Uses banquet beverage “Use” records to control liquor costs and manage the banquet beverage perpetual inventory.
- Ensures accurate customer billing for banquet events.
- Ensures coordination and execution throughout the event.
- Attends pre-conference meetings to ensure specifications of the group event are well executed.
- Ensures function space and corresponding heart of the house areas are cleaned and maintained.
- Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
- Attends and participates in all pertinent meetings.
- Leads shifts and actively participates in the servicing of events.
- Leads discussions to review scheduled events and proactively avoid service challenges and failures.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Assists team in developing lasting relationships with groups to retain business and increase growth.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Anticipates guests' needs and responds promptly.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
- Ensures property policies are administered fairly and consistently.
- Monitors and manages the payroll function.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Ensures employees are treated fairly and equitably.
- Effectively schedules to business demands and for tracking of employee time and attendance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Sets goals and delegates tasks to improve departmental performance.
- Provides additional training to employees of other departments when additional assistance is needed for larger functions.
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
The Luxury Collection