- Handle customer inquiries from sellers and buyers through calls, social media, or email
- Manage and resolve customer-related issues and escalations
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives
- Minimum diploma or bachelor's degree from any major
- At least 1-year experience in Customer Service, fresh graduates are also welcome to apply
- Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn
- Have good logical thinking and problem-solving skills
- Self-driven and motivated
- Willing to work in shifts and has a big interest in working in an e-commerce company
- Placement is in Yogyakarta for 3-6 months contract based
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.
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