- SMK/D3/S1 in Information Technology
- Fluent in English speaking
- Fresh graduate is welcome to apply
- Hardworking, enthusiastic and Team Player
- Preferred understand the basic network infrastructure (Active Directory, LAN, IP Routing, Firewall & etc.)
- Able to handle stress & good communication skills with people at all levels
- Result oriented, able to work under pressure and minimum supervision
- Willing to be located to customer site (Jakarta / Bogor / Tangerang / Bekasi / Cikarang)
Tanggung Jawab
- Setup and Maintain customer computers, server and network infrastructure
- Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)
- Handle incoming phone call and escalation of problems
- Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections
- Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)
- Insurance,
- Bonus,
- BPJS,
- Jamsostek
Tentang Perusahaan
Karir Komunika Pratama