- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
- Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation / Voice of Guest Target
· Diploma in Tourism / Hospitality Management
· Minimum 2 years of relevant experience in a similar capacity
· Excellent reading, writing and oral proficiency in English language
· Strong leadership, interpersonal and training skills
· Good communication and customer contact skills
· Ability to multi-task, work well in stressful & high-pressure situations
Benefits
· Optimal working experience & healthy working atmosphere
· Be a part of global community of hospitality industry
· Has opportunity to join Accor Development Program
Accor