About the job
- Lead the growth of our Key Account business in Thailand by identifying, hunting & securing new Key Account Customers in all priority channels (OEM, Bakery/Pastry Chains, HORECA Chains)
- Ensure customer retention, loyalty, and growth via upselling, cross-selling & unparalleled customer service
- Closely liaison with distributors & their sales teams to achieve synergies and accelerate growth
- Collaborate with a multifunctional team: R&D, supply chain, QA, marketing, sales, chocolate academy chefs, customer service to deliver the best overall customer experience
- Generate strong brand awareness & “pull” at the end-user level via sales & marketing initiatives both, independently & in collaboration with distributors
- Liaise closely with marketing & the chocolate academy chefs to host inspiration/co-creation days to develop innovative product solutions for your clients
- Collaborate with Chef & Distributor team to develop recipes and to meet the customer requirements
- Work with supply chain & customer support to work on forecasting, stock levels & deliveries to ensure optimum customer service
- Own your customer portfolio, KPIs & steer your business independently with the guidance of your manager
- Travel around Indonesia to identify new opportunities, keep in touch with market developments & ensure close proximity to clients
- Bachelor's degree, preferably in a business/marketing- Hospitality field
- Fluent in English: written & spoken
- Competencies in MS Office especially Excel & PowerPoint is a must
- Min. 3yrs Sales & marketing experience, ideally in bakery/pastry products, food ingredients, or branded food products
- Experience working with or managing key accounts (OEM, Bakery/Pastry Chains, HORECA Chains, C&C Chains) is critical.
- Experience with distributors & distribution networks, especially in foodservice a plus
- Good understanding or experience of brand and Horeca Industry
- Familiarity with SalesForce & SAP is a plus
- Competencies in MS Office especially Excel & PowerPoint is a must
- Willing to do business trip
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Barry Callebaut
