1.Responsible in directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.
2.Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office
3.Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards
4.To Plan and prepare work schedules for Front Desk Manager, Reservation Supervisor, Chief Operator, Bell captain and Business center Secretary
Authorize the acceptance of traveler cheques, cash advance, rebates, paid out, refunds on the basis of established procedures
5.To work closely with and inform the Front Office Manager of any unusual activities that occur daily
Work Experience
- Minimal 2 years work experience as Assistant Front Office Manager in 4 stars hotel
- Bachelor's Degree majoring in Hospitality
- Fluent English both Written and Verbal
- Strong leadership , interpersonal training skills and problem solving abilities
- Flexible and able to embrace and respond to change effectively, open minded
- Good working knowledge of MS Excel, Word, & PowerPoint
- Excellent organizational, time management skills and a great team work
- Well-presented and professionally groomed at all times
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Develop your talent through our Academies Learning program designed to sharpen your skills
- Be appart of global community of hospitality industry.
- Opportunity to develop your career within Accor globally
Accor