- Manage 20 to 40 closed accounts to continue upselling and troubleshooting
- Be a trusted partner and advocate for 20-40 customers
- Build strong happy customers relationships to achieve long-term success
- Identify opportunities
- Meet with interested companies to understand their business plans, priorities and requirements in detail.
- Identify upselling opportunities and to draft plan on how Xendit can continue to support and to close deals.
- Monitor and manage customers' health
- Propose, lead and contribute to team projects to refine our sales process.
- Engage with internal stakeholders (eg: product, compliance) to represent client needs.
- Do whatever it takes to make Xendit succeed.
- 1 Month
- Have basic understanding on product
- Able to have basic understanding into internal sales processes.
- 2 Months
- Have advanced understanding on product.
- Able to shadow and to learn from other members.
- To take over and to start manage accounts.
- 3 Months
- Have advanced understanding on product.
- Able to independently lead the conversation (with guidance from team lead).
- Able to manage and to plan on how to growing existing accounts.
- Fit in with the team and be a team player.
- 6 Months
- Able to build strong relationship with accounts.
- Independent to lead own effort to success.
- Able to work with stakeholders to unblock and to grow.
- 9 Months
- Able to showcase independence & efficiency, in terms of strategizing and managing deals.
Experience
- Have at least 1-3 years of account management experience, with a history of top tier performance.
- Have experience and passion in supporting and handling Mandarin-speaking merchants.
- Have strong presentation skills, both during in-person meetings and over-conference calls.
- Take a well-planned and organised approach towards all work that you do.
- Are able to understand and communicate complex information with external and internal stakeholders, to manage expectations.
- Can effectively operate in a fast-paced and ambiguous environment.
- Are excited about prospecting and the thrill of closing sales deals.
- Have a positive and optimistic outlook, with the ability to handle setbacks and rejection.
- Believe in constantly learning and improving. This includes being open to feedback and coaching for improvement.
- Genuinely enjoy interacting with people, understanding their perspective and uncovering their pain points.
- Able to commit to the role and better improvise on the processes.
- Able to care and empathize with external and internal stakeholders to provide what is right for them.
- Must - Is fluent in English and M, with other languages as optional.
- Optional - Have prior experience in the payments industry. This will be nice to have but is not necessary.
- Optional - Able to understand APIs and explain in basic technical terms.
Xendit