At , we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people.
We are building a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students' and employers' needs in Indonesia's booming digital economy.
Working hand in hand with industry leaders, top companies, and learning scientists we develop together the most effective programs to deliver the learning that today's job market needs. We obsess about our students' success and are relentlessly driven by unlocking each of our student's full potential, regardless of their background.
In our first 3 years, we have already helped thousands of students transform their careers in our journey to become the leading higher EdTech player in Southeast Asia. Our relentless focus on student success allowed us to build our reputation as the best platform to learn the most in-demand skills for today's rapidly changing economy.
In business terms, this is translating into a triple-digit growth trajectory (y-o-y) of our top line, combined with positive unit economics and overall profitability on our bottom line.
If you are looking to have a real impact on people's lives by giving them the education needed to change their professional lives for the better, we might have a role for you!
About the role:
THE CHALLENGE
Starting your career is not an easy task - even for our students. Learning new skills and starting (or restarting) your career at the same time is even more difficult. That's why our students need to receive as much support as they can possibly get to ensure their success. This includes both technical and emotional support. As a Student Success manager, you will assist our students to go through their learning journey at RevoU, from the very beginning during their admission process, all the way through their learning and job-seeking journey. You will be responsible for student case management and resolution with the ultimate goal of improving students' experience here at RevoU.
THE OPPORTUNITY
At RevoU, we do work that has a real, quantifiable impact on the lives of people around us and society at large. We believe that our passion and vision toward helping people is the key differentiating factor between us and the rest - that is to always do the right thing for them and to listen to their concerns. In this role, you will spearhead our initiatives to listen to students' feedback, understand their concerns and work with them to solve it at scale. You will get a chance to work with various stakeholders and make a real difference in the lives of our students. You can learn more about what drives RevoU through our values.
THE TEAM
We positioned the Student Success team as one of the most crucial functions. We are currently two people strong and will continue to grow. You will lead ambitious young talent who are passionate about education and driven to make a difference. You would be a student success ambassador and a part of the team that helps us manage the overall student experience.
More specifically you will:
- Effective student case resolution. Build the best system to consistently ensure student case resolutions and student experiences are met
- Lead the improvement of the student success process (mechanism, flow, etc) through innovation, efficiency gains, and root cause analysis
- Managing student experience. Work cross-functionally with other teams to establish student performance (student engagement, student cases prevention, etc) in order to drive student retention, reduce churn, and increase student satisfaction
- Standardized student policy and SOP to treat students. Ensure the alignment of all established policies and procedures related to the student's management (student case policy, student case playbook, handling missing students, etc)
- Map the student journey throughout their learning period in RevoU from admission to career support to streamline student management and case handling
- Lead and inspire the team - you are ready to get your hands dirty and lead by example to influence, nurture, and coach your team to unlock their potential that can further scale our impact
- Impressive problem-solving skills: together with the team, you will handle various and complex student cases with a dynamic situation that need to be solved within a given time. You need to not only be good at problem-solving, but you also need to build the best system to scale the solutions.
- Structured and process-driven with the ability to keep the big picture in mind. You will manage a broad range of activities hence you will need to prioritize what is the most important out of all the projects (80:20 rule). You need to be able to focus on continuous improvement that is driven by real use cases and data-driven.
- Beyond strong communication skills: you will work with cross-functional peers, divisions, departments, and experts across different seniority levels discussing a wide variety of topics. You must be able to communicate on different levels in order to build relationships, influence stakeholders, manage expectations, and inspire others.
- Customer focus (passion): put the customer first. You will work together with the team and other functions to give above and beyond in building and delivering solutions that meet customer expectations without interrupting our internal operations and policies. In other words, you need to do problem-solving iteration to gain a “win-win solution”.
- Excellent leadership skills. You are going to work with the most talented young people and their achievement is your achievement. You will need to constantly develop them to be better at their job and in return help you to achieve your goal. We put so much focus on developing our talents, you should have the willingness to get your hands dirty, lead by example, and motivate the team through both in-person and remote management.
- Attention to detail. 1 of our cultural values is a high standard and it has been the key to our operation's success. You need to enjoy double-checking the work of your team and yourself in order to thrive in this role. In short, you need to live by the motto “the devil is in the details”.
- Growth mindset and diligence. You always want to learn and improve. You stick with challenges until you come out victorious. Due to your analytical skills, you track things down until you can see the core problem and work it out. You are unhappy with business as usual so you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done.
- Collaborative attitude, because here at RevoU, we support each other almost naturally. It's embedded in our culture. You contribute, communicate, and are not afraid to speak up or ask for help. Simply stated, you are a solid team player.
Our promise to you (ie. benefits):
Our first promise - the ride of a lifetime
You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you will have on the overall business trajectory will be huge. You will witness the rapid scaling of our organization from just a few of us (we are still a small team of <150 people) to hundreds of incredibly talented and diverse people in the months and years to come.
The second promise - a good place to work
We are building a company that takes the growth of its employees on the same level of that of its students. It's our mandate to make every one of our employees perform at the maximum of their capacity so that they can do here, at RevoU, the very best work of their lives. In practical terms:
In practical terms:
- we deeply value employee appreciation and we are going the extra mile to make everyone's work feel appreciated and valuable
- We are creating a culture of transparency and radical, caring feedback. That is, of radical candor (
For a more in-depth view of the type of organization we are building, you can read some of our Founder's thoughts on these topics:
The third promise – you will feel proud about your work
We believe that finding a fulfilling career should be among the most important priorities in one's life and that today's job market offers endless opportunities to change the lives of many, for the better. You will play a fundamental role in making this possible.
And nothing will beat the sense of accomplishment once you will see that happening. Especially once you see that happening at scale.
You can see the impact we had on some of our students by reading some of
These are 3 most important promises we are making to you.
If you are looking for typical ‘startup' benefits: flexible working environment, remote setup, an attractive package (salary + shares), etc => we are offering you all these benefits as well.
But don't join us for these, join us first and foremost for the 3 reasons above.
RevoU