Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific with operations in Australia, New Zealand, South Korea, Thailand and Malaysia. In collaboration with cities, we bring a safe, affordable and sustainable new mode of transport to citizens with our fleets of self-driven small electric vehicles. Following our recent US $93M Series B round, we will be expanding our operations to Turkey, Japan and Indonesia.
We have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.
This is just the beginning. Come join us on the journey.
- Deliver effortless customer interactions and increase customer retention through best-in-class customer service.
- Represent the voice of the customer to the wider business by identifying and capturing customer feedback through direct customer interactions and analysis of patterns in interactions of the whole department.
- Offer proactive solutions to reduce customer issues.
- Maintain thorough documentation of all customer conversations and actions to support the decision-making process.
- At least 1 year of customer service experience
- Able to converse and write in Indonesian
- Friendly and welcoming manner with clients and other members of the customer service team
- Use customer-relationship management (CRM) software to document and monitor customer interactions and data
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Good command of written and verbal English
- Ability to maintain a calm and polite manner in stressful situations
- Experience in transport / logistics is not necessary, but willingness to learn is critical
- Able to work both remotely and face-to-face with our Customers and Operation team
- Preferably based in Izmir, Ankara and Antalya
- Opportunity to make an impact to the world by transforming urban transportation.
- Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
- Flexible and autonomous working environment with highly motivated and competent colleagues.
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Beam Mobility Holdings