Weir ESCO® is a world leading manufacturer and distributor of cast wear parts, bucket solutions and ground engaging tools for mining, construction and industrial customers. With more than 100 years of experience, ESCO’s global engineering and technical teams offer expert support to customers who need trusted mission critical components for their operation.
Our products are used in some of the harshest environments on earth in mining and recycling, producing the copper and other commodities that are essential to electric vehicles, renewable energy and building infrastructure projects in cities worldwide. We share an unrelenting focus on product innovation and constantly developing new materials, superior metallurgy, and solutions to offer reliable, long-lasting and highly productive parts.
Why Weir ESCO
Weir ESCO is a respected, award-winning industry leader focused on creatively solving our customer’s complex problems. In 2018, we joined the Scotland-based Weir Group, which is one of the world’s leading mining technology companies. As part of the global Weir Group family, we enable the sustainable and efficient delivery of the resources essential to create a better future for the world. We strongly believe in inclusion, diversity and equity drive innovation and make us a stronger team. And, to keep us on the leading edge, we invest in our employees in the long term, not just with competitive remuneration, but with ongoing learning and development, and professional growth opportunities.
We Believe In
Thinking Safety First – Delighting Your Customer – Doing the Right Thing – Aiming High – Respecting Each Other
Business Need/Purpose of role
Weir ESCO has an exciting opportunity for a Customer Service Representative (Third-party contractor) to support the ongoing expansion of our business in Indonesia. This role will provide customer service support directly with our existing key customers and enable the development of new business with industry leading customers. The position will collaborate closely with our suppliers, customers, quality, engineering and area managers to provide compelling value to our customers.
The role is based in Balikpapan, Indonesia. This is a temporary third-party contractor opportunity through PT. Prismas Jamintara.
The successful candidate will have proven ability to:
Process customer sales orders, returns, credits, and invoices through established standards and procedures
Communicate customer requirements to the appropriate people within the organization to ensure conformance to customer purchase orders and inquiries
Institute the proper procedures to settle customer complaints while constantly striving to exceed the expectations of the customer
Prepare, send and follow up on requests for quotations and other activities necessary to promote sales
Respond to customer inquiries regarding product selection, product maintenance, services, policies, procedures, deliveries, etc.
Provide customer training and support with e-commerce solutions.
Complies with ESCO's sales processes by adhering to "CRM" (Salesforce) standard work; this in includes daily activity logs, opportunity management, and customer contact information.
Participation in product training opportunities such as the PSR school when appropriate
About you:
Ideally you will have mechanical aptitude from a technical field.
You will be a self-starter that has an appetite for success along with solid communication skills, attention to detail and strong work ethic.
You will also have a commitment to ensuring the highest levels of safety and ethical standards.
You will be equally comfortable working with remote and office based personnel.
Competency with MS Office Suite and ERP systems.
You will have prior experience managing multiple tasks concurrently and influencing decision making
The successful candidate will be required to undergo background checks (pre-employment medical and reference checks).
Please submit your CV in English and Bahasa
Please note that only people with the right to work in country need apply for this position.
This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function.
For further information about ESCO visit our web site at
We take pride in offering a quality workplace and promoting equal opportunities for all.
#esco
#LI-MF1
Weir Group