- Coordinate new installations either directly or through distributors, including facility inspections, assay validation and customer training
- Provide comprehensive technical training, support and troubleshooting to customers and distributors on issues including user's technical skills, biochemistry/assay design, experimental design, software and instruments
- Develop and maintain positive relationships with customers and distributors
- Manage and collaborate with distributors and carry out projects that include demonstrations, feasibility studies, and new product evaluation
- Strong in technical skills and able to perform independent troubleshooting
- Maintain and increase product usage by giving technical presentations and demonstrations
- Provide pre- and post-sales technical and scientific presentation
- Act as the Subject Matter Expert in our market segments including Oncology, Genetic Testing, Reproductive and Genetic Health, Applied Genetics, Molecular Cell Biology and Automation
- Involved in key account management and strategic planning
- Manage hot accounts and work with internal cross-functional stakeholders
- Mentor and provide guidance to teammates
- Develop and improve key company processes that support our mission of building a world-class customer support organization
- Act as conduit of customer feedback to Sales, Marketing and Product Development teams
- Create and maintain support information in company enterprise database
- PhD or Master's degree in Science, Genetics, Molecular Biology, Bioinformatics, or related field with a minimum 5 years of relevant experience
- Experienced with next generation or high-throughput sequencing library prep technologies and protocols
- Experienced with fast-paced and matrixed corporate environments
- Demonstrated outstanding problem-solving skills
- Strong people skills and demonstrated cross-organizational teamwork
- Able to work independently and as a team player
- Strong ability to build and maintain relationships with internal and external customers
- High level of integrity, accountability and dependability
- Excellent verbal and written communication skills in English
- Willing to travel up to 50% of the time
Have a chance at joining a multinational biotechnology company that is at the forefront of genomics. Be a pivotal part of their business establishment in Indonesia.
Michael Page