Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
GrabAds is bringing to market innovative, first-of-a-kind advertising products. Encompassing both offline & online, you can see our ads platform at work on the outside & inside of vehicles and also in our app and eventually through audience extensions. What you can’t see is the data that powers the ads and pretty much everything else at Grab. We’re leveraging our unique data and large, growing user base to offer an advertiser experience that drives business outcomes. At the same time, we’re creating value for our users, drivers & merchant partners.
Get to know the Role
As Account Manager for GrabAds Indonesia, you will manage a portfolio of GrabAds campaigns working with leading advertisers directly & through their media agencies. You will work alongside your team and maintain a quarterly performance target.
You’ll work cross-functionally with the Ad Ops team to achieve campaign KPIs, recommend optimised campaign flows & identify opportunities for up-selling and cross-selling GrabAds solutions. Your goal is to grow your portfolio by building long term client relationships and providing positive customer experience.
The Day-to-Day Activities
Bridging between external clients and internal teams in ensuring all essential aspects of clients’ relationship management
Be the point of contact for clients, provide necessary assets and info to Ad Ops for campaign implementation
Manage and grow a portfolio of key accounts
Identify new sales opportunities (Upsell and cross-selling) in collaboration with sales and ops teams to drive TOP accounts
Track key campaign metrics and ensure campaign objectives are met
Collaborate with the Ad Ops team to analyze campaign performance, generate contextual insights and provide recommendations to clients
Conduct end-of-campaign presentation with the client and drive the opportunity to upsell independently and secure campaigns renewal
Prepare Quarterly and Yearly Business Review reports for key managed accounts
The Must-Haves
Minimum 4 years of account management or media planning experience in the digital advertising industry in Indonesia
Solid track-record of delivering against performance targets
Proven experience in growing portfolios & building long-term relationship with clients
Excellent written and verbal communication & presentation skills with the ability to transmit across different level stakeholders
Analytical with a strong bias for data-based decisions
Team Player with the ability to work across a matrix environment in a fast-paced environment
Strong organizational skills with the ability to manage multiple accounts
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
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