- Provide excellent response to all user requests that come from all communication media such as phone calls, email, or direct communication.
- Handling client complain.
- Logging the support calls.
- Conducting the general diagnostic and troubleshooting functions.
- Assisting in software maintenance.
- Communicating with other divisions to analyze the outstanding issue and provide solutions.
- Performing standard repairs.
- Analyzing the failures according to the established procedures and taking the appropriate action.
- Create weekly reports and summaries of outstanding issues for clients and management.
- Coordinating maintenance schedule to clients and related parties.
- Candidate must possess at least Diploma/Bachelor’s Degree in Computer Science
- Fresh graduated or 2 Years(s) of working experience in the related field
- Preferably male
- Have knowledge about Linux
- Willing to work shifting 24/7, including Saturday & Sunday
- Medical / Health Insurance
3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.
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